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Perry Bishop - Faringdon

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
3.00 /5

One of 3 estate agents in Faringdon

1.00 /5

Horrible experience with agent from Perry Bishop. Was looking to move from London and had a few viewings with Kirsty Bayliss. She took one look at me and didn’t greet me, Was not warm and welcoming at all. Kirsty did not speak much and when going to next viewing she told me I should meet her there. She took off and I was left with little to no signal in the area could not use google maps. New to the area, I had to ask passers by for help. Called their office several times even though connection kept cutting off. Lady in the office was friendly and was keen to help me. Shame it wasn’t her showing me properties instead. Completely put me off Faringdon and I would not recommend Perry Bishop at all.

Reply from agent

Thank you for sharing your thoughts with us and I am sorry that this was necessary. It is extremely unusual to have feedback like this and the person involved will learn and improve. This is clearly not the experience that we want our potential buyers to have, and we will use your feedback in our upcoming training sessions for our viewings team. Faringdon is a charming market town and it’s a great shame that this visit has put you off moving here. With best wishes Perry Bishop

1.00 /5

Misleading and unprofessional. I called when a listing for rental came up. The person of the phone said it was too early to book any viewings and to call back in a few weeks. I then call out of serious interested a week later as I wanted to secure the earliest viewing. Come to know there were viewings already and 24 hrs later it was off the market. Do real estate agents not know the impact to family lives their jobs have on people. There is a high likelihood that even prejudice played a role as it was a suburban area and me and my partner have non English names. Despicable

Reply from agent

I am staggered to read this and very sorry if this has happened with our agency. It isn’t usual procedure to advertise that way and ask to call back to book viewings ? We typically review each enquiry to check suitability for the property , tenant and landlord then book viewings for those that are suitable and pass pre referencing. We take our role extremely seriously and fully understand the impact of good or bad service can have. I urgently would like to understand more - I cannot see your details to contact on our database so please email me phillipbishop@perrybishop.co.uk so I can help.

1.00 /5

I don’t normally like to complain publicly about negative experiences but felt compelled to highlight what an awful experience we had with Perry Bishops. Michelle was meant to handle our sale but was impossible to get hold off. Every time we went into the branch (as she seemed to be unable to respond to emails or telephone calls) we were left feeling like we had been an inconvenience. Despite such awful customer service from our designated poc I would like to say thank you to Lucy who was the one person who did seem to make an effort in helping us.

Reply from agent

Thank you for your candid feedback. I am sorry that your designated point of contact was unable to give you the service levels that we pride ourselves on , we had a significant increase in workload which we were doing our best to maintain our service standards with coupled with sales progression updates and conveyancing has become very challenging which we are working on how we can help improve. I am pleased that I was able to assist you with your move. I am most keen to discuss your feedback in more detail and would most appreciate you contacting me directly. Kind Regards Lucy

1.00 /5

We had a bad experience with Perry bishop in Faringdon. When looking around the house we were told by the estate agent that she “matches the houses to the person”. I have family members that sell houses that said this was discrimination and not a normal thing to say. We were pushed to offer more and I have a few friends who had the same experience and felt pressured to offer more. I had someone make a remark when I was asked about how much I could put as a deposit which was “ well not everyone has that amount in their account” (I had worked very hard for 3 years to save) this comment was unprofessional. I felt during the process at times the estate agent was patronising which was hurtful as the housing process is stressful enough. Unfortunately they sold the house to us without informing us about a major factor which meant we couldn’t take the house in the end. I personally wouldn’t recommend them or use them again.

1.00 /5

Very bad experience from the beginning of the rental. Including but not limited to "they own interpretation of the rental agreement", bad communication. Do not recommend to rent via this agent. Or if you brave enough employed a photographer that will cover all details of the place you are renting.

Reply from agent

We are very sorry that this became so complicated , we pride ourselves on the relationship we have with our landlords who 99% of the time will carry out required maintenance and be guided by us – this case was unusual and we are sorry your experience wasn’t as good as it could have been.

1.00 /5

Honestly save yourself some time, money and more inportantly hassle by going a few doors down to Waymark. Had a truly aweful service from Perry Bishop, poor customer service and the general attitude when raising concerns with them, unless your house is over a certain £££ figure dont be expected to be treated well, more as an inconvenience and that your property isn't worth their time. Some of the issue we had : Doors left unlocked after viewings. Muddy foot prints left through house. Lights left on. Incorrect information given to viewers of the property. Incorrect information listed in the ad, reported numerious times. Poor communication Poor attitudes of staff All this complained about to manager who shrugged it all off, and just didn't care. After all this and terminating the listing due to us having enough of their mistakes and attitude, they had the nerve to try and charge us a fee, complained again to manager over terms of contract and agreement, and they put it down to "errors again". In my opinion avoid this company at all costs, they go for the quick sale and under value your property to boost their "sales figures" at your cost. Simply put to sum up, property was listed for over a year with Perry Bishop, not only was it a nightmare experience for us they could not secure a sale! ONE week with new agent Waymark, 6 offers and price secured well over Perry Bishop "estimates".NegativeResponsiveness, Quality, Professionalism, Value

1.00 /5

Not good service. Avoid

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Address

15 Market Place, Faringdon, SN7 7HP, UK, SN7

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