Appalling agent – Georgina disgustingly rude & Harry refused to apologise & was also rude the next day. I had come from City for 2 viewings – left work early & it took me 1 ½ hours. Thought I was running 5 mins late, but was actually 10 mins early. I e-mailed Georgina to let her know (she doesn’t take calls) Georgina cancelled both viewings with no phone call or e-mail notification & left me hanging around Feltham waiting till late. Georgina said she was on phone to Solicitors when we were supposed to be viewing. I was a cash buyer & will now not ever look at a property with these prawns. Called the agency 4 times in the next 2 hours & each time was told someone would get back to me & they didn’t. Was sure to tell the Vendors neighbours how unprofessional the Frost partnership were. I used to work for Foxtons & this would never be tolerated. They don’t even have mobile phones – pathetic. Dirty office too. Anyone on my Sales team doing this would be dismissed…