Worst letting agents I ever had to deal with. Everytime something broke in the flat they took ages to send someone out to repair, sometimes we would call or email to tell them something's wrong and next day they didn't even know what was going on. At the end of tenancy they tried to tell us we didn't pay rent as we pay on the 23rd at nd they will charge us overdue fee, we paid on the 26th for two years. Took a month to give us our deposit back cause landlord who by the way was also rubbish and didn't care about the flat at all took two weeks to go and look at the flat and check for damages. Sent 5 emails to property manager who hasn't replied to a single one of them and was never in the office when I called. Once my flatmate called to speak to them and woman who I will not name said CAN YOU PUT SOMEONE WHO SPEAKS ENGLISH ON THE PHONE. To be fair, they were always quite rude to us. Absolutely disgusting. When we had viewings of the flat we had to ask them to give us 24h notice cause they don't have any common sense, I think it was very hard for them to realise that we also work and are not at home all the time. Sales agents showing the flat to potential buyers/tenants had no idea about the state of the flat or what furniture was there and what was ours, i think you should be a bit more prepared if you want to sell or rent the place to potential customers. Overall, everyone in this bloody agency has no idea how to do their job properly so if you're renting in Feltham you better look for a different agent. edit- interesting you tried to call me, another lie from you.