I found them very patronising and rude I was told I was not a normal landlord even though I rent many properties all over London. I’m not sure how they are still in business the way they conduct themselves without professionalism. I would not accept there terms and conditions in there present state, this is my right. I feel I was being pressurised to do sign which I was not comfortable to do so. I urge everyone to read them carefully and do not accept what is given to you it benefits the agent and not the landlord. Protecting all sides is important. I will not recommend them to anyone I rate them as one of the worst agents I’ve ever dealt with sadly