We take all feedback seriously and having investigated the matter I am firstly very disappointed that it has taken you 4.5 years to post this review as you moved out of the property you rented through us in June 2018. My investigation showed that the deductions made from your security deposit were justified as following the checkout by an independent company, cleaning was required to bring it back to the condition it was when the tenancy commenced and there was a further minor deduction made for damage to a wardrobe door. I do not want to go into personal details but you were returned 87% of your deposit with 13% being held back for cleaning and damage. I am not sure what has prompted you to post this review so long after you moved out but we would be more than happy to discuss this with you personally. Please email your contact details to marketing@frostweb.co.uk so that this matter can be dealt in an appropriate manner.