I've had some dodgy experiences with agents previously not being completely honest or transparent. At Ellis & Co., Khalid and Nicki were both completely open from the very beginning, having frank discussions about the best options for my property. When I made the decision to rent, they got everything moving extremely quickly, from advertising and checks, through to viewings (which they worked to be convenient for me) and signing the contracts. Whenever I need to contact someone at the branch, I will get a reply the same day, or at the very latest the next day. If any issues are raised by the tenant, the first port of call for the Ellis team is to go in and sort it out themselves, rather than just calling someone in and charging you. I feel really secure having them manage my property.