As the buyer of a property in Fleet recently was sold through Romans, I have mixed feelings about the experience. This is quite justifiable when you remind yourself that Romans are employed by, and acting solely for the seller of a property, as are any estate agents. Romans are one of the big boys, they know what they are doing and do it relatively seamlessly, the paperwork and communication was relatively efficiently sorted and indeed i was kept in the loop along the way. The whole sale was wrapped up swiftly albeit i felt at times i had to prod and push a little bit. Matthew our main point of contact was good, he arranged a second viewing for us, came to say hello on moving day and answered and helped whenever needed. The fleet office manager Jessica was also very efficient in dealing with a few after sale enquiries and problems whilst Matthew was away for a period of time. Sadly Roamans is massively let down in my opinion by head office. Staff must be over worked in the fleet branch as almost every call was diverted to head office. I don't know where this office is but every time someone different answered the phone and took a message. Why can't the branch get a decent call waiting system or an answering machine? Infuriating at times. Also bear in mind as a buyer to one of the big boys, you will enter a system whereby they will try and squeeze every penny out of you. At one point i was told that my offer on the property could not be formally accepted before a credit and anti money laundering and check was done. Someone promptly phoned from a different company to complete this with me and before I knew it, they were pushing mortgage offers, solicitors and conveyancing packages and all sorts of life insurance packages at me down the phone line. Commission commission commission! Furthermore, i was away for a few days and came back to about 5 voice messages regarding home insurance. Someone promising to give me a great quote. I assume because once i was on the phone i would be targeted with other sales pitches and paraphernalia, no way was i going to give them the opportunity after the last sales call organised by Romans!. Romans also pushed us in the direction of their mortgage advisor, who we did end up using for ease, although i firmly regret this as it did cost us 300 pounds (down from 600 as i questioned their fees on the day) as the very same mortgage was available direct with HSBC. In summary, a relativley smooth but very ‘processed’ purchase.