Hi Jonathan, we’re sorry to hear that you are dissatisfied by the service you have received from us here at Romans, we set very high standards for ourselves and take it very seriously when these are not met. We understand the importance of providing a high level of service to our customers and believe that when any issues arise that through the use of effective communication we are able to swiftly address these and alleviate any concerns. Our team always try to be contactable for our customers both over the phone and via email, we expect that issues raised with the team will be addressed within a timely manner and that any calls which are missed or messages left be returned at the earliest opportunity but are saddened to hear that this has not been the case throughout your dealings with us and would like to offer our apologies for any disappointment caused because of this. We would like the opportunity to discuss this with you and if you are willing to do so then please reach out to us at 01344758596 so we can hopefully turn your experience with us into a more positive one. Kind Regards, Romans