Hi Ian, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with us here at Romans. We strive to deliver excellent service and take it very seriously when we hear of any dissatisfaction from our customers. Moving into a new home can be a stressful time so we always want to offer as much assistance and support to help make this as straightforward as possible but really regret that due to the condition of the property we haven’t been able to do this for you. Since receiving this review Debra Barman the property manager has been in contact with you about this and can assure you she is working hard to resolve this for you. We’re sorry for the disappointment and inconvenience that’s been caused by this, we hope we can turn this around for you and deliver a level of service you are happier with moving forward. Should you wish to discuss this further then please contact us on 01344758596. Kind Regards, Romans