Hi Danny, we're saddened to see that our team in Fleet have received a low star rating. if you could provide more information to us this will give us the chance to see what went wrong, if there is anything we can do to improve your experience and where necessary we can refine our services moving forward. Please either reach out to me via email at jgilliland@romans.co.uk or contact me on 01344758596 as i'd be more than happy to discuss this with you. Kind Regards, Romans