Hi Mr Gilley we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Fleet office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact us via email customerrelations@lrg.co.uk. Mandy Klopper – Customer Relations Team