Hi Bengt, It’s really important to us that 5* service and communication is provided to our customers at all times as want to deliver the best possible experience but really regret you feel haven’t received this from us. We understand that since receiving this review that Deborah from the Fleet office has been in touch with you to provide clarity to you surrounding the rent and to offer her apologies. Please feel free to contact us on 01344753104 or email us at customerrelations@lrg.co.uk should you require any further assistance. Many Thanks Esther Romans