The branch staff were great at the start of our sale - regular communication and helpful - and the two star review is no reflection on them. However, we were disappointed in the service in the end, once we had received an offer and were passed to the move management team. We weren't even notified when our sale had been completed! The only reason we found out was because our buyer contacted us directly to ask for the entry code to the block of flats (which I had already reminded the team to pass on). We had a very poor experience with our Move Manager who was often rude (not just to us but also to our buyer and onward purchase team who commented on her attitude). Our buyer was also so frustrated with the service that he turned up to our home to try and resolve issues directly. This is not acceptable that our buyer felt the need to do that as it should have all been managed smoothly by the Move Manager. It's a shame as the branch team were supportive but the experience was tainted by the above situations.NegativeQuality
Unknown
257 Fleet Road, Fleet, Hampshire, GU51 3QW, South East, UK, GU51
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