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Romans

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
2.00 /5

The branch staff were great at the start of our sale - regular communication and helpful - and the two star review is no reflection on them. However, we were disappointed in the service in the end, once we had received an offer and were passed to the move management team. We weren't even notified when our sale had been completed! The only reason we found out was because our buyer contacted us directly to ask for the entry code to the block of flats (which I had already reminded the team to pass on). We had a very poor experience with our Move Manager who was often rude (not just to us but also to our buyer and onward purchase team who commented on her attitude). Our buyer was also so frustrated with the service that he turned up to our home to try and resolve issues directly. This is not acceptable that our buyer felt the need to do that as it should have all been managed smoothly by the Move Manager. It's a shame as the branch team were supportive but the experience was tainted by the above situations.NegativeQuality

Reply from agent

Dear Cristy G, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

Contact details
Sales Phone:

01252 360800

Opening hours

Unknown

Address

257 Fleet Road, Fleet, Hampshire, GU51 3QW, South East, UK, GU51

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