Avoid this estate agents at all costs. They messed up around for weeks. Sarah, one of the agents, was completely incompetent. For one viewing, we took time to travel to the property only to arrive and have to call her to be told the viewing is cancelled. We were then told our details on the system were matched to another client...after we had already registered and communicated via email and phone. For our second viewing Sarah told us REPEATEDLY the property is fully pet friendly and the landlord is happy with pets. She told us to pay a deposit and send over identification. After this I continued to email Sarah for about a week to get that information in writing to confirm - which she ignored everytime..I only got a response after CC'ing the whole of Roman's Fleet in the email. Then to be emailed by the manager to say Sarah is conveniently on holiday and made a mistake, and we wouldn't be able to have our dog at the property. After already paying a deposit! Not sure how you can go about asking someone to pay for a deposit without speaking to the landlord first! If I hadn't pressed to get the confirmation in writing and we had moved in, I wonder what they would have done then?