Hi Christine, Thank you for taking the time to leave your review however we feel that a 1-star rating is unfair. During Covid-19 a lot has changed in the industry, including times to complete and exchange. As much as we would like to be in control of everything, that is an unrealistic expectation. This relay of information can be down to the solicitors who we regularly chase and when we have this information, we relay this back to our clients as soon as possible. As you know, there is more than just ourselves involved in the purchase of a house. We tried to get in touch with the lead on your transaction many times, but we had no luck. We spoke to Michael Almond (Lead Vendor) and when we couldn’t get through, we spoke to yourself on at least 14 different occasions. We spoke to your other sister regarding the sale. So, as you can imagine, we find the statement you made regarding our communication incredibly unfair. In regard to sale signs, we use an external company as most agents do, they put the boards up based on safety and visibility. If you felt this wasn’t acceptable, we would have come out and had a look as we always want to ensure our external companies that we work with are working to our standards. Regarding, the misdescription of your property this was our mistake, and we hold our hands up, However, this was corrected before if not as soon as this went live. Unfortunately, due to the pandemic, people are working from home and communication on our part may have been misread, for this we do apologise. Lastly, in regards to the chasing of the bill. We wouldn’t chase you for payment as solicitors pay this from the sale. However, the sale completed and exchanged on 22nd January 2021 and we didn’t receive payment for another week. I hope I have addressed your concerns here However, if you would like to talk further regarding this you are more than welcome to pop down to the office anytime. Kind regards, James