Dear Trevor, Reviewing the checkout document, which was produced by an accredited and independent inventory clerk, the clerk stated that the property needs cleaning and that the carpets need cleaning. The kitchen and bathroom needed thorough cleaning in particular. We provide all our tenants with a vacating letter and checklist, and it is the tenant's responsibility to leave the property in the same state of cleanliness as it was provided. We are sorry that you find the charges overpriced; we can assure they are not. Your deposit has been registered with the DPS: our deposit proposal does highlight that any concerns you may have about the fairness of any proposed deduction can be brought to the attention to an independent case assessor with the DPS, who will then make a final and binding decision for all parties.