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Martin & Co Folkestone

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Avoid if you want your deposit back. Unfairly took third of my deposit and the deposit protection scheme took their side! Collusion. Gave 1 star as the agent who showed me around was great but the rest cannot be trusted. Edit Pathetic response from yoursleves just shows the unprofessional level you will stoop to. I complained few times about the toilet waste from upstairs flat overflowing into mine but you did nothing and now you're using that to personally attack me is ridiculous! Saying that there was bodily hair and small smudge of paintwork in the cupboard doesn't justify £225 to clean it, this is all comes under general maintenance. Even your own independent check out report said the flat was clean As for the the 'independent' adjudicator, they awarded you the deposit by default and not in agreement as their all important email went straight to junk mail which was asking to send the proof in via email rather than through the website. Their process is completely unclear IF ANYONE ELSE HAS HAD THEIR DEPOSIT TAKEN UNFAIRLY, I AM IN PROCESS OF TAKING A GROUP ACTION AGAINT THE DPS AND MARTIN AND CO

Reply from agent

Dear Waheed Zaman, You agreed to an adjudicator with the DPS, independent from yourselves and Martin & Co, to make a decision on the cost of cleaning that was incurred on how you left the property at the end of your tenancy. The independent adjudicator decided based on the photographic evidence that Martin & Co were right in having the property cleaned after you left. I am sorry that the adjudicator did not give you the decision you hoped to receive, but if you leave a property with a soiled toilet and body hair throughout the property, when it was brand new and professionally cleaned before the start of your tenancy, then it is justified that these cleaning issues are rectified. Leaving a negative review when an independent adjudicator decides against your expectations however is not justified.

Contact details
Sales Phone:

01303 212797

Opening hours
Monday-Friday: 09:00 - 17:00 Saturday: 09:00 - 13:00
Address

130 Sandgate Road, Folkestone, Kent, CT20 2BW, South East, UK, CT20

About

Martin & Co are your local deal-makers when it is time for you to move. Whether you are selling or buying, renting or letting: Martin & Co are your trusted advisor, providing you with answers throughout the process. We use our leadership and experience to offer you a relaxed environment, because let’s be honest: moving house can be stressful at times. Our focus is to achieve the best outcome for you.

Our team

No team information available

onthemarket
rightmove
Email / E-shot
Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available

Email / E-shot
Floor Plan
For Sale / To Let Board
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure

No awards information available