Dear Mr Neeley, Thank you for your feedback and I apologise that you felt that the service you received was below what you expected. I can see from our records you viewed two properties with Martin & Co with your partner Louise and made an application for one of them. Unfortunately you were not the only applicants we received for that property from the viewings that occurred. When we receive more than one application we always consult with the landlord and provide them with information about all the customers who have applied. The landlord then makes a decision on which applicants they want to proceed with. Unfortunately in this case you were not selected and we realise that this must have been disappointing. As soon as we received notification from the landlord we provided you with a full refund on your application fees. We apologise for any inconvenience caused.