What a load of rubbish don't trust them

I am absolutely disgusted with the service I have received when trying to rent a property through Lettings r us. They take money and say they have done a job ie. Referencing when this isn't done. They leave you hanging and give total misleading and inaccurate information and from one member of staff to the other haven't got a clue what they are doing. They mess with people's lives and treat you so bad with no reason except lining their own pockets