Thank you for sharing your feedback, David. We take all reviews seriously and strive to address any concerns raised by our clients. We are so sorry to hear that you didn't have a positive experience with us. However, we believe that there may be some misunderstandings regarding some of the points you raised. We always aim to advertise our properties accurately, and our understanding was that you had agreed to pay for a lease extension. In terms of dates, we understand that delays can be frustrating, and we always keep our clients informed of any unforeseen delays. We have a team of very experienced staff who are trained to handle all key aspects of the sales process, and we take great care to ensure that our staff are well-equipped to provide top-quality service to our clients. Regarding the vetting of the buyer, we believe that they were highly proceedable, having exchanged contracts on their own property prior to agreeing to your purchase. We value our clients and always strive to maintain clear and consistent communication throughout the sales process and after exchange. We apologise if you feel that this was not the case in your situation. Many thanks for your business and if you would like to discuss your experience further, please don't hesitate to contact us at headoffice@aspire.co.uk.