We apologise for the issues you experienced and we really appreciate you bringing them to our attention. After reviewing our records and speaking with Mac and the relevant office, we believe there may have perhaps been a misunderstanding. According to our ‘confirmation to customer’ records, the viewing you attended was scheduled for 6pm. Please understand that we value every single opportunity for new business and strive to provide excellent customer service but we were unaware of your request to speak to the valuation team? We sincerely regret any disappointment you may have experienced during your interaction with us. To better understand the situation and address your concerns, we kindly request that you email us at headoffice@aspire.co.uk with further details. We are committed to resolving this matter and ensuring your satisfaction. Thank you for bringing this to our attention, and we look forward to hearing from you.