Avoid like the plague. This HAS to be the worst letting agency I have dealt with in my nearly 8 years in London. Very pushy for you to sign a contract and pay moneys in, but once that is done you will be chasing them down to do the very bare minimum. Their "property management" is even worse than their letting team, if that can be possible. Our house was given to us in a filthy state and they insisted it had been professionally cleaned (until the inventory report came back to shut their mouths) There were issues in the property that only surfaced once the previous tenants left and it took them nearly 3 weeks to send contractors and there are still works pending (some which are in the contract and were a requirement for us to move in). We haven't been able to fully settle in because of this, and we have a dog an and infant. Nearly a month in and we STILL have the "Let and Managed" sign outside of our property. Terrible experience, you have been warned! UPDATE: got a reply 7mins after posting this; sent them an email as they requested asking them to call me to discuss all of the issues. 19hrs later and I am still waiting. The "helpful" response is just a sham! UPDATE 2: it's been nearly 4 months since we moved in and we still have pending issues - I had a person from Aspire contact me about this review and asked me to put it down without actually trying to help. Sadly, our Property Manager is a disgrace and expects us to manage the property for her. One person I do want to save from all of this is the ROCK STAR of Natara Griffiths. She is an absolute angel and the only reason I haven't thrown myself to the Thames after our experience in this house and with Aspire. She has taken it upon herself to make right all the wrongs we've had and to listen to our concerns and issues. If you are in a competing agency, please snatch this GEM because she will do wonders. And for anyone at Aspire reading this, give the woman a raise because she's the only saving grace you have. I won't name and shame the other people involved, but it's been unfortunate to cross paths with any of them.