I'm writing to share my complain as a tenant about my experiences with Aspire Real Estate Fulham South Office. A while ago, the landlord decided to sell the flat through Aspire Real Estate Agency. Recently, I had an unsettling encounter with their real estate agent, Eliza Nenadich, who is registered with the Fulham South Office. Last week, when I was at home Ms. Nenadich attempted to enter my rented flat without asking for my permission. She said she thought I wasn't home, but I've never agreed to such access when I'm away- I have written evidence as whatsapp messages and emails. She also tried to make a video of the flat without telling me in advance. This has left me puzzled and frustrated. Moreover, after I sent a complaint email to their info email address one of their director, Tom Ward defended her rather than saying apology! I must express my profound disappointment with the handling of this matter, and I feel compelled to caution others against engaging with Aspire Real Estate Fulham South Office. Such unprofessionalism not only undermines the trust between tenants and the agency but also raises serious concerns about the agency's commitment to ensuring a secure and respectful environment for its clients. Because of all these reasons, just do not work with them if you do not want to experience such matters. Since there isn't any answer option to your message, I am replying to you here. It is disappointing that you continue to defend your colleague, especially considering she attempted to enter my flat without my consent using a key. This incident created a situation that felt like a break-in, understandably causing alarm. I want to underscore that I have never behaved aggressively or raised my voice. I did not anticipate someone trying to access my home without prior notice. Your lack of professionalism in considering tenants' privacy and their legal rights is concerning.