Really disappointing off-boarding experience. Be extremely careful with documenting everything on arrival and keep a clear record of correspondence. We've been blamed for breaking a radiator valve we didn't touch during our tenancy and were initially quoted over £300 of a deduction from our deposit to pay for it. There was also the classic claim of 'you never completed an end of tenancy clean' when we did and have the receipts to prove it - just because we prioritised giving the work to our independent cleaner who'd cleaned throughout our tenancy and not the expensive agency Aspire recommends. They tried to charge us almost £130 when we had already paid £100 for a full end of tenancy clean. We kept the old and crumbling flat* in the best order we could during an 18 month stay (during lockdown too where we were at home more) so to try and charge us over £400 at the end was simply unfair and unjust. *Describing it as such is justified as we had various problems throughout, including the ceiling leaking through in a flood and outdoor decking being declared unsafe. Show a bit of compassion and understanding during a ridiculous time in everyones lives. They also did not initiate proceedings to return our deposit until I got in touch two months after we had moved out. I'd also like to add they had work carried out in the flat immediately after we moved out which presumably you had to clean up afterwards, so arguing with us about the quality of the clean was an entirely moot point. It's all the more disappointing that up until this point we actually had a good enough experience with them.