After 2 weeks, jumping through every hoop it was put in front of us they have made my life a hell. Every-time we were ask to provide any requested details, references, proofs of income etc we did so and every-time we did we were asked for more which was not specified before... it seemed like they were throwing logs under our legs all the time Everything was meant to be set every time, and every-time we thought its over it wasn't, goodlord references, then guarantor then further changes in the contract....at all times we were made to believe it is all sorted and we need to fix a small glitch which was created "not by them, but by landlord or goodlord" at the end of the day they have messed up the process and landlord pulled the offer wasting 2 weeks of my life and leaving me hanging with booked removal services and internet engineer etcThank you Jacqueline...