Hi Guys. Think twice renting off theses rip off ****. keeping deposit of £500 and saying we owed them £750 saying everythin was damage. Only lived there about 12 months

My son tryed to get a room rental they took 75 pounds reservation fee and led us to believe this was returnable if for any reason the let failed, it did has his work contract is with an agency and therefore temporary, they then refused to return the deposit. I am looking to take them through the small claims court. Avoid people that bare face lie! is my advice.

respond to complaints useless

biggest bunch of twats dnt listen to you on the phone to busy trying to get off it unhelpful and attitude stinksif I had know how bad they are I would of definitely gone with another company

we booked a viewing and they turned up late. Every time I have rang up the letting department they are rude and obnoxious. Their administration fees are overpriced. I mean £340 for them to read a document and send it to the reference agency is unbelievable. They lied to me constantly in regards to applications so I decided I was not renting any of there properties. Why people actually use this letting agent I do not know. Definitely would not recommend as a letting agent. They are the worst letting agent in the county.

Poor service and communication. Never told me they wasn’t showing me around the property. Rang them up after waiting an hour to be told the occupiers were showing me around. Then had to travel over 35 miles to sign for the property. Then wasn’t told I had to do an online form which was never emailed to me. This is a few days before due to move in and organising with sky to come set up. Very very unorganised, very poor communication would certainly not recommend using them to do any of my business. They take your money but don’t give you the correct level of service.

Terrible attitude to tenants. 6 weeks and counting with multiple issues in a property and no action taken. Tradesmen used don’t turn up to appointments and then lie and say they did but you weren’t in. Relevant staff refuse to answer the phone to you when you try to chase issues up. I once stood outside the building for 10 minutes buzzing and calling the office and was not let in. I was also not offered a rolling contract as required and was told I had to sign for another 6 months. The house was filthy when I moved in. I truly wonder if any landlords know how badly their tenants get treated with Martin and Co.

Very shocking customer service, they don’t care about people who rent property and just do make do repairs as they don’t care how it effects the tents as all they see is the money they are getting and it’s not them that have to life there. They don’t make their landlords stick to the law. They don’t even know fire safety laws and the fact that you have to date carbon monoxide detectors so don’t even care about their tenants health and safety just when you pay your rent. Very rude staff who act like they are better than anyone else.