Throughout renting, any enquiries that were made were never returned with an answer. The house was not cleaned very well when we moved in, however expected to be returned in a better state (at our expense). There was no check out appointment made, even though we paid for this up front when applying for the property. Going by your other reviews it's no real surprise now that the level of service is not where it is meant to be. Having used another franchise of Martin & Co in a different area, who are without fault, it is clear to me now that the service I received at the Gainsborough Branch is unacceptable. Estate agents think they hold all the power, but its time for tenants to stick up for themselves. Would not recommend unless management has a clear turn around. Guess they rely on the demographic of the area to give substandard service to the most vulnerable in the local community.