Absolutely dreadful agency to deal with if you are a landlord. No consistency with the staff you deal with, mixed communications….when they actually bother to respond to emails!! And as for their finance department, well that’s just beyond words! I have two properties under their so called ‘management’ and I have pulled the plug. Total waste of money! Can’t wait to get away from them! Management agencies are supposed to take some of the stress out of being a landlord. Unfortunately, Martin & Co (Gainsborough Branch) do the opposite. Avoid at all costs!!!!! ** Update** I have now officially parted company with this agency. Reading some of the other reviews it seems I am not the only disappointed landlord! Twenty years of being a landlord both in the UK and abroad I can without doubt say they are the most unprofessional letting agency I have ever dealt with. Don’t waste your money engaging them to manage your property if you are a landlord. They really don’t have a clue!