Dear Kelly, Apologies if you feel that our service was misleading. However, when making an offer on a property if you are not in a proceedable position (your property is not yet sold) we are unable to discontinue marketing on the property you have offered on as per our clients request due to not knowing when a buyer will be found on your home. We wish you all the best in your sale and onward purchase. Kind regards, Beki Bertolla