Dear Tom, We are sorry to hear that you are not fully satisfied with your experience with Martin & Co. We went through our records to investigate what exactly might have gone wrong but unfortunately, we struggle to find evidence to support your complaint. The lease sent to you includes all the correct information, Martin & Co does not assign their tenants to the suppliers account – instead, we refer you to a company that assists the tenants with organising their utilities, which has been done in this case as well. In terms of the references, you are correct saying that there might have been some confusion with what references the landlord required, however, the situation was fully explained to yourselves at the time and dealt with swiftly. As for the renewal of your lease, you were issued a letter that is no more than a kind request for information about your future plans and clearly states no rent increase for your tenancy and is by no means forcing you to sign another contract. Please feel free to contact us directly if you feel a need to discussing the matter further. Thank you. Martin & Co