Worst Agency in the UK. Don't even deserve 1 star.Totally Unprofessional and only stealing your money. Stay away from this agency. Just stay away. Scottish Government should shut down this fake agency. They don't care for you and no response from them where Emergency fix is required in the flat. Also very rude behaviour from the staff. I rented one of the flat from them recently in COVID situation and had to leave within 17 days because of major issues in the flat. There was complete leakage to all the windows in the flats, Boiler Breakdown and exhaust fan issues. I emailed them and call them couple of times but no one visited for Inspection. In the COVID situation and temperature around -1 C me and my wife were suffering from Cold due to cold breeze leaking through the windows and all the way entering into the flat and boiler breakdown added to our challenges. We have to keep heaters switch ON all the time but still no relief.We left the flat as early as possible since it was causing serious health issues. We talked to M. Nawaz who runs this agency but there were was no positive response on the deposit/rent returns even they didn't acknowledge the issues in the flat and instead blamed us and the flat. Totally irresponsible and disrespectful behaviour. We just left the flat and don't want to see their faces or the agency in the future or even deal with such rude and not caring people. Stay away from this agency. They just steal your money.There are lot of agencies in the market who are caring and Professional.NegativeResponsiveness, Quality, Professionalism, Value