I am really sorry to hear that you were not fully satisfied with our service and felt that staff was very rude and not pleasant. I would like to assure you that we do our utmost best to achieve best possible price for all of our sale properties. Our intention is always to give recommendations which would help our clients to improve their property in return to achieve best possible sale price. It is our duty to highlight the areas, and suggest an expert opinion, however during the process, if the areas highlighted for the change felt harsh, we can only apologise. I understand selling a flat can be very stressful and frustrating process and therefore we are purely available to take most of the burden away from our clients and have always been appreciated for our super sufficient polite customer service. I would request you to please contact me, should you wish to discuss this further. Thank you, Muhammad Nawaz, Managing Director Martin & Co Glasgow West End