I have been a tenant of Belvoir for 5 years. I have also been a tenant of 4 other letting agents over the last 14 years, I have nothing but angst for previous letting agents after failings and general misconduct during tenancy and at the completion of tenancy. I have found Belvoir to be refreshing and that Eliza in particular has been a breath of fresh air in her approach. If there is ever a fault or a need to get in touch Belvoir are always quick to act and has the interest of me as a tenant and my landlord which makes a change. I would 100% recommend Belvoir, I don’t really have any disadvantages of working with them, it is a difficult position for a letting agent to be the “middle men” but like I said working with others Belvoir without doubt come out top to the other main name letting agents in Gloucester I have worked with. With regards to their tenant fees they seem pretty average with the market so no complaints they do seem high for credit checks and so on but at the end of the day it’s how letting agents create an income stream so it’s understandable. All in all I’m happy that I’m a tenant, I have not departed the property but I have faith that they will not try to fleece me at this point based on the service I have received so far.