We are disappointed to have received your review. You viewed the house on three separate occasion and we did inform you each time works were taking place including a new kitchen which was being done by our contractor and painting which was being done by the landlord and it was agreed this would be ready prior to move in. On the final viewing to check the works were all but complete prior to your move in, the bath panel still needed to be replaced a mattress to be removed. You were informed this would be done before you were due to move in at the end of the week. On that viewing you were advised that the fire had been disconnected and both you and your partner were happy for this to be removed. Your partner kindly offered to plaster the gap and swapped numbers with the owner who was at that viewing to arrange a date to do this. The carpets in the property were cleaned professionally and we have the receipt as agreed, there was a concern the carpet was worn by the patio door. Your holding deposit was not returned to you due to the fact you withdrew your application for the property the day before your move in, and as per our terms that you agreed to and signed, your holding deposits would cover costs incurred by Martin and Co for the works and referencing costs.