Thank you for taking the time to post your review which I must say is a little unfair at just one star. As I am sure you are aware, the property market is hugely dynamic at this time, and coming out of lockdown we have seen unprecedented demand for pretty much every property which comes to market. Sadly we did have an issue with access to the property where the current tenant could not accommodate the viewings and as such we had to rebook you and other potential tenants for another day. I see from out notes and indeed your response, that we were able to give you ample warning of this so you did not have a wasted journey. We then left messages and emailed all the parties, including yourself to book back in for the following week. I believe we did all we could to keep you informed throughout the process. We fully appreciate that it can be a challenge for people who are not local finding their ideal home but I remain convinced that our process and communications to you were within our very high service level standards. Again we apologise for you missing out on the property but we certainly don’t think a one star review is justified, nevertheless we wish you well in your property search.