I rent a property through Robinson Michael and Jackson Gravesend, and based on my experience, I couldn't urge you more strongly to avoid renting through them. They are the friendliest people in the world during the sales process, taking your cash (funny that), but if you have a problem once you've moved in, it's a different story. Look at the photos attached, this is the condition of a rental property Robinson Michael and Jackson have no problem renting out. Of course, it wasn't in the listing photos. I was told at the viewing by someone called Hannah, that the landlord planned to repair the poor condition to the back door and lean-to, and of course, it never happened. When chasing up the repairs, I was then told this person no longer worked there. The oven was broken when we moved in, the boiler broke shortly after, and with each complaint, it was a nightmare to deal with the property management agency to get these issues resolved. It took months to get the oven replaced. The back door and lean-to of the property is unsafe and falling apart, and 8 months on it hasn't been repaired. I have had to chase property management about this issue more times than I can even remember, and every time it was basically "it's with the landlord". The landlord then refused to do any repairs, leaving me no choice but to report it to the council. The council are now forcing him to do the repairs. Our landlord is shady at best, and it brings the question of why Robinson Michael and Jackson are happy to do business with him. Property management would 'do their part' by 'requesting quotes', which the landlord then declines. One of their contractors showed up to the property unannounced and then shouted at me because I didn't allow the unarranged visit. The oven and boiler were repaired but not without painful pressing on the agency and landlord to resolve. There was one time where a lady on the phone at RMJ was helping me get in touch with property management for repairs, but they were on training, so she called a contractor herself for me, then for the privilege, wanted me to fill out a review for her... (for doing her job), as though she was doing me a favour. It's a joke. The property management has made numerous mistakes, and for a period would send me communications about property maintenance that was for another property. Their property management is awful. But hey, of course, it's all my fault! How dare I suggest the agency is to blame! The fact that I have had to live with this broken back door for 8 months is frankly disgusting and inexcusable. We can't even get contents insurance because of it. Everything I have written is 100% honest. Dealing with Robinson Michael and Jackson has caused me nothing but stress, upset and lost time. Please don't make the same mistake I did. Avoid renting from Robinson Michael and Jackson.