Lovely and great when moving in and paying rent. But when moving out they favour all of the landlords requests. Was manipulated into handing over keys early thinking they were doing me a favour in trying to get someone in quickly so I can save rent but I didn't save anything and left at my normal date. They was actually trying to let the landlord get the house ready for new tenants under my time and expense so the landlord isn't out of pocket and a happy landlord is business to them where as myself I'm now nobody. Gravesend should not have even got involved with this matter as they are not property management but they obviously got a phone call from the landlord who probably want happy! Finally the strood office don't get back as they promise or answer the phone or they answer and disconnect the line. I have queries that were meant to take 10 days and now it's 30 days and still waiting. Never again!