Had a very disappointing experience with this company and the 'Lettings Manager' Harry. We sent numerous emails, calls and texts trying to contact him, he seems to only work 2 days a week and didn't care to respond at times! After viewing a a property to rent we were assured by him that he was aiming to secure the property for us to then be told over a week later after waiting for an answer and via us contacting him that it has been given it to someone else. Had we not contacted him rest assured we wouldn't have heard anything. Even after explaining our circumstances of needing to move out within the month and that we were stressed and worrying about if we had somewhere to go, no respect or courtesy was given, we were just strung along for no reason. Wouldn't use them again. Update 23/07 - I was called by the director Dominic who apologised multiple times for the service I had received and notified me that prior to my review Harry was let go due to his work performance. He seemed very tight on how his staff perform, unfortunately I was the unlucky one that got caught in the cross over. I really appreciated the call and the explanation which has restored my faith in this agency.