Filip, we have have checked our records and we do not have you on our database. Maybe it’s another agency! Can I request you amend your Google review accordingly. Thanks Deepak Mehta

Mohammad, Regret to say all what you are saying is incorrect. less we forget you attempted to do a private deal with the tenants to avoid paying our fees. The keys were always at our offices for your collection, the fact that you did not collect them for over 12 months is not really our fault. We also stopped manging your property over 12 months ago and now you want some documents in relation to this. you will find that any organisation charges for going into their archived files regardless of whether you are a customer or not. I hope you are well informed Thanks Deepak

Dear Beni, it’s very hard for us to assist you unless you elaborate a little more. Leaving a one star review does not help anyone. So please call us on 02085751310 and speak to me (Deepak Mehta) and let’s see what the issue is! Regards Ellis Greenford

Dear Sirs, we have checked our records and we have no information about yourself on our database which leads me to believe you must have the wrong office. If you wish to discuss the matter please feel free to call our office and speak to myself... Deepak Mehta. Many Thanks

Nicole, as a tenant just because you do not get to hear the response you want does not mean we are a bad agent. We are sometimes in the middle of a situation that we cannot do much. Regards. Deepak.

Dear Mr. Shuguaa thanks for your comments and let me try and reply point by point. 1. We never strung you along, the buyer wanted to wait until after his survey before instructing solicitors, this is quite normal. The fact the buyer changed their mind is hardly our fault. No lies and deception and your PA constantly hounding us everyday did not help matters as we are here to sell, we are working for free until we complete on a sale so its in our interest to sell. Our actions were to generate more interest in the property as we never ever rely on one buyer. My colleague gave your feedback on the viewings, the fact that you did not appreciate the comments I get, but the facts speak for themselves. In variably we service our clients well hence our high google rating but occasionally we drop the baton like most organisations/people and for that I apologise. I once again remind you that we like most estate agents work for free until we complete on the sale. you will find not many industries do this. So its in our interest to sell. In an attempt to build bridges with yourself we are prepared to drop our commission level by 25% to show you some good faith. I will leave it to you either way. Merry Xmas & Happy New Year. Ellis & Co. Greenford.