Good evening Roy, Thank you for taking the time to leave us a review. We fully expected that you would take this approach as many people feel that a negative review will harm a company but in this situation it provides us with the opportunity for the public to understated a little more from both sides of the coin. Your review is full of false and misleading information that we will now provide a little more narrative about. It is worth noting though that you have left this on the wrong branch. You let a property in the East Lindsey area and this property has been owned by the same family since being built. They are committed to making this a wonderful home both for their tenants and also from a sentimental perspective. The landlord that you had was incredibly responsive to your many complaints acting without hesitation to resolve every issue that you raised. Sadly there were often times were you prevented checks, repairs and gardening being completed. I'll specifically pick up on the point regarding the septic tank: the report we commissioned found no fault at all with this however the landlord wanted to check every avenue and booked a smog test to take place. You agreed the day and time and again when reconfirmed then on the day, refused access to the property. The council enforcement team confirmed that they were happy with the actions and findings. Your comments regarding the landlord completing the works are unfair as I am sure all tenants viewing the property will agree with. Commenting on the gardening statements; you were fully aware that the landlord would continue to maintain the garden and paddock having spent many years cultivating this. Simply put, it has the most perfect lawn and beautiful paddock with a summer house and mature trees. At every point the landlord agreed a day and time with you to attend and maintain this. We are not aware and do not believe your comments that the landlord attended without prior notice. When it comes to repairs and maintenance, a property has to be maintained and you had a very hands on landlord who did not deny a single request, employing builders, drain companies etc to assist with your concerns. It is important to note that when a tenant lets a property with ourselves we ensure that the property is viewed by the tenant before any application is made. This is so that you have a full understanding of the property internally, externally and can assess the location. You viewed the property so I would like to remind you of the following that you would have seen during your viewing: the property is in a rural location; you knew this. The property is surrounded by fields owned by the neighbouring farm; you knew this. The property is adjacent to a main road; you knew this. The property has open gardens; you knew this. The gardens and maintenance are completed by the landlord; you knew this. In a world where social media is littered with comments about unsavory landlords who do not maintain their properties, you had a fantastic landlord and a fantastic property. We wish you well in the future Roy!