Thank you for taking the time to leave us a review Tom. It think it is important that we clarify this situation so that the people reading this have a full understanding and can then make an informed judgement. Your landlord asked us to manage your property in January of this year and following that instruction we wrote to you advising of this and asking that you pay the rent to us. We also requested a visit to your property so that we could check that it is of a good standard. This took many attempts to arrange and when the visit was successful, we wrote to you, advising you of our concerns. Since then we have contacted you on a number of occasions due to your rent not being paid. You have responded with a refusal to cooperate whilst also being rude and aggressive to staff members, stating that you do not have a contract with ourselves. It would seem that in trying to resolve this situation with you, you have chosen to leave a negative review of the team and company rather than deal with the matter in hand. We are always happy to work with our customers and our team are always polite and courteous and will be happy to accept your call to resolve the non-payment issue. Kind regards, Sam