We rented a fully furnished three storey house on the sea front in Cleethorpes for two years and from the start Lovelle's gave us a lazy service and then tried to rip us off on leaving. Below is a history of the issues we had with Lovelle's: 1. We had difficulty in getting any traction or response from Lovelle's on initial enquiries for the property. They failed to return calls and seemed to have very little interest closing the deal. Only reason we concluded the rental agreement was we kept pushing 2. The house wasn't cleaned before we moved in and contained various items left from the previous occupiers (food, condiments and cleaning products) that they tried to charge for disposing when we left 3. Whilst in the house they were very slow to respond with various maintenance issues. One example was a rotten front door that took the best part of a year to replace. Lovelle's blamed this on the landlord, but guarantee it wasn't chased with any endeavour, hence the comment about a lazy service. We also had a leaking sink in the kitchen that we had to chase three times and a leak through the ceiling that was never resolved 4. They put the house up for sale without even having the decency to consult with us. Bearing in mind we had been renting for over two years. We returned home from work and there was a for sale sign up 5. When moving out we invested a considerable amount of time cleaning the house to avoid any charges, and despite a walk around with Lovelle's and comments that the house was clean and fine, weeks later we received a £280 charge for 9 hours cleaning, which was fabricated and not possible. We took this to arbitration and it was decided that we should pay at reduced amount of £100. For context we paid £50k plus in over two years (never missed a payment) and Lovelle's were petty enough to try and charge us £280 for a spurious cleaning charge. The house has been empty and unsold for three months now. Terrible Customer Service and terrible business sense Lovelle's. My advice is don't have any expectations about the service you will receive and you won't be disappointed. Also be careful with the check out as they will be opportunistic with your bond.