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Lovelle - Grimsby Lettings

A selection of reviews/testimonials by highest rating
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2.00 /5

Not good communication.poor Did not turn .ip at vendor,s home when asked too after l travelled from Birmingham to grimsby to view this property .Asked me to go and find there estate agency .To make an offer which l declined .as l did not know where they were had a 2 HR 10 min journey to the said property and yhe same to return home .obviously to waste time driving around grimsby to locate them was not really an option .l also informed them in Sunday l was travelling to an island in Philippines and it would be difficult to contact me .Then after upping my offer on the Saturday before l flew to phillipines.l informed them too contact by E- mail .l left it a week and a day .Then l E- mailed them .Chelsey the manager said she had tried to ring me .But could not make contact in an E mail when l sent them a message by E mail 10 days later asking for vendors decision . I then re-informed them to use the method of contact l had informed them too use. . Then I sent a further E - mail on the 19 th July Which had a self generated message from the manager Chelsey saying she is out of the office until 21stjuly So will not be checking her E -mails .or replying really speechless .At there sloppy uncaring attitude. 1)One not turning.up at property when asked too. 2)Not listening to my request to contact me by E-mail as l said l would be out of the UK. 3)Then the self generated E-mail from branch manager saying she will not be checking E- mails or responding for two days .Has she is out of the office . Does the business stop if she is not there. Very bizzare. To relaxed unprofessional and not listening to there customer base .NOT GOOD ??????

Reply from agent

Thank you for taking the time to provide your feedback Mr Grifiths. However, I do find your comments to be unfair and uncalled for. The reason we did not attend the viewing was because you arrived half an hour early for your appointment and the vendor had already shown you around, you did not call the office to inform us of your early attendance so we were unaware. The offer was made verbally over the phone to myself and I explained that we needed to discuss with the vendor once you had left the property. I was unaware that you were disgruntled at all this stage as you stated that the vendor was providing you with drinks on your request. We asked you to visit the office to provide your proof of funding as this is not generally discussed directly in front of other parties. Our office is located 1.2 miles away from the property and whilst I appreciate you had travelled 2hours and 10 minutes, I didn’t think at the time this to be unreasonable and ensured that we adhered to all Data Protection legislation. The call I made to you was to return a voicemail you left the day before and was followed up immediately by email, so did not cause any delays. You are correct that I have been out of the office for two days to care for my two year old daughter. The email that you had sent to me on the 19th was responded to immediately by my out of office stating that whilst my emails are not monitored, the rest of the team (Including our Director) are reachable on the alternative email provided. Please feel free to contact myself or our Director Lewis Wilson, if you wish to discuss further. 01472 251918 Kind regards Chelsey Sinclair Branch Manager

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Hampton House, Church Lane , Grimsby, Lincolnshire, DN31 1JR, UK

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Samantha Wright

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