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Lovelle - Grimsby Lettings

A selection of reviews/testimonials by highest rating
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1.00 /5

I have a unique view of Lovelle Bacons as I am currently renting and I have/had a property managed by them. As a renter they’ve never done any of the works needed on the house since we moved in (exposed wires, lights hanging by mains cable only, light switches/power switches for shower in bathroom, exposed bulbs in bathroom, paper shoved into power sockets as insulation, insufficient fire alarms and kitchen door that doesn't close). They promised all this work to be done when we moved in. I have rented now for over a year and a half. I always get the excuse that “they need to contact the landlord” and never return my calls. In the end (to get the works done) I had to contact the council who came out and assessed the situation. Funny enough now Lovelle has set up a date to complete the works (here's hoping it gets done). As a Landlord, with them managing my house, they have NEVER done any of the work requested by myself or the tenants. I've had to do the work myself. The agreement was terminated as the property manager Andrew Cressy could not even agree if they was managing the property! Though they were taking their 10% cut from the rent. I cannot over stress NOT TO DEAL with this company as they do the minimal (like NOTHING) works.

Reply from agent

Thank you for posting your feedback Mr Pearson. We are terribly disappointed that you feel that our service has not met the high standards we aspire too. We are still in communication yourself with regard to trying to rectify the matters and reach a mutually agreeable solution. Our customer service level is indeed very important to us and we strive every day to get it right. Our customer satisfaction survey is currently running at 98% of customers that would recommend us. We do hope to be able to reach a solution with yourself at the earliest convenience.

Contact details
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Address

Hampton House, Church Lane , Grimsby, Lincolnshire, DN31 1JR, UK

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Our team

Samantha Wright

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