Good afternoon Mandy. Thank you for taking the time to leave us a review. As a customer focused business we always take feedback very seriously. Having looked into this unfortunately I have been unable to find you on our systems. This maybe due to a change of name etc but if you could please contact the office on either 01472 500700 or lettings@lovelle.co.uk then I will be happy to look into why some of the deposit may have been retained and discuss this with you. I look forward to hearing from you. Kind regards, Sam