So in general it is like this. People who sold or bought properties have good experiences because they left a lot of money there, and people who rented are treated as third-class citizens. And I feel it very much. We lived there for almost 10 years and during that time the apartment was never refreshed. Mold on the walls has been reported many times and no one cares. Apartment inspections reported by the agency and, as a result, not even carried out. As long as the papers match. The agency doesn't care what conditions people live there in. When I informed about moving out and ending the rent of the apartment and showed up at the agency, I was treated like an unwanted newcomer. The incompetence of the employees and their pseudo-professionalism was revealed by writing down information about me on an old, used envelope and handling the matter quickly and sloppily. Later they couldn't even find the right keys to the apartment I left them. A few months after the move, I still haven't received a refund (when we moved in, there weren't even any light bulbs and we left them new lamps, we replaced the carpets in some rooms and completely refreshed them at our own expense) of the deposit and absolutely no documents, such as handing over the keys. E-mail contact with the agency was poor because I did not receive answers to my inquiries, and when I showed up there in person, I was treated as an intruder. I highly do not recommend this agency. Well, unless you have money and want to leave a few or several hundred thousand pounds with them. I will only add that these are my personal experiences with this agency and I do not impose it on anyone as an absolute worldview, because everyone can have different ones. However, after moving and renting an apartment in another agency, my experience is the complete opposite. Of course, to the detriment of Lovelle Estate Agency. Regards