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Lovelle - Grimsby Sales

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
2.00 /5

Ok. Need to keep up with the repairs on their rental property's

Reply from agent

Hi Nicola, really sorry to hear your feedback, however I can see no record of your being a tenant of ours. maybe your surname has changed? I would love to receive more feedback from you, please feel free to email me directly at: s.wright@lovelle-property.co.uk as we do value feedback and how we can improve our service. Of course Lovelle Bacons does not own any properties itself and we therefore aim to work with both tenants and Landlords to resolve any issues.

1.00 /5

My landlord signed on with them to manage his properties and had nothing but poor service and harrassing calls, avoid like the plague Edit: in teply to the answer, you tired to arrange a visit on multiple occasions due to your own failures, i never signed anything or agreed to anything with you, prefering to keep my current arrangement of paying my rent to my landlord and not a 3rd party, despite being informed of this you have called on multiple occasions alleging that i owe you money, i have never been aggressive though the rude part is true it dosent mention the rudeness,arrogance and condescension of your staff member which is what caused the rudeness

Reply from agent

Thank you for taking the time to leave us a review Tom. It think it is important that we clarify this situation so that the people reading this have a full understanding and can then make an informed judgement. Your landlord asked us to manage your property in January of this year and following that instruction we wrote to you advising of this and asking that you pay the rent to us. We also requested a visit to your property so that we could check that it is of a good standard. This took many attempts to arrange and when the visit was successful, we wrote to you, advising you of our concerns. Since then we have contacted you on a number of occasions due to your rent not being paid. You have responded with a refusal to cooperate whilst also being rude and aggressive to staff members, stating that you do not have a contract with ourselves. It would seem that in trying to resolve this situation with you, you have chosen to leave a negative review of the team and company rather than deal with the matter in hand. We are always happy to work with our customers and our team are always polite and courteous and will be happy to accept your call to resolve the non-payment issue. Kind regards, Sam

1.00 /5

Very disappointing experience. They valued our property at £240-£250k, we thought £210k but went with their experienced opinion. It sold for £198k. Infrequent updates, poor communication, one sales team member who handled our case was very rude to us. Senior staff signed us up, and handed our file to a junior. SABENA - such a bad experience, never again.

Reply from agent

Thank you for taking the time to review our services, I am a little surprised by some of the comments given the sale completed over 1 month ago and I was unaware of how dissatisfied you were until now. I appreciate the honest feedback and have taken time to look into this. I understand your frustrations on the drop from the initial valuation to the final sale price, but must stress, I don’t entirely agree with your comments that the service and updates from my team was poor: VALUATION: Lovelle initially provided you with a ‘desktop/online’ valuation early Nov 2023 of £230,000-£250,000 whilst advising at that time an inspection would be required in order to provide a more accurate figure. We then visited your property in late Nov 2023 to carry out marketing photography and an initial price of £239,950 was agreed. At that time, we had sufficient supporting evidence to substantiate an asking price of this value, particularly that we had recently completed on the sale of two semi-detached houses extremely nearby to your detached house for £200,000. Nov 2023 through to spring 2024, was a testing time for the market and unfortunately, you felt this. We agree that a lower initial asking price would have been more suitable, but again at that time we had supporting evidence for us to place your property on the market at that level. Had we known how the market would perform, we may have advised slightly differently. SERVICE/COMMUNICATION: Since marketing of your property started on 5th Dec 2023, I have commented on some of the stand out contacts that were made from us to you, (this does not count the various calls between these dates for arranging viewings and providing feedback). Initial contact since marketing commence on the 5.12.23 was 6.12.23- Josh called introduce himself as your contact 18.12.23 – Chelsey called to update you & discuss possible new pictures once you’d finished redecorating 4.01.24 – Lewis called to discuss interest levels and that we had revisited to carry out fresh photos 22.1.24 Chelsey received a call from yourself advising another local agent had sent marketing material in an attempt to take the property from us, we provided an update at the same time 13.02.24 - Josh called with a full update and sent an email with online performance charts 21.02.24 Chelsey contacted you to update and also discuss an offer 13.03.24 Josh emailed with a full update and you responded with an agreed price reduction. 14/3.24 Josh called with an update advising of interest since the reduction 22.03.24 Josh called with a further update on interest following reduction 26.03.24 James contacted you to discuss an offer which was accepted 8.4.24 we updated you that the purchaser and they had separated wouldn’t be proceeding and that we would push for another buyer. 17.4.24 you made contact with us to advise you were considering switching agents, another update was provided. 16.5.24 a full update call was provided by James. 6.6.24 an offer was reported. 7.6.24 a number of calls were made to discuss and negotiate the offer. 10.6.24 an offer was accepted. The sale was completed on 13.09.24 and we were in contact on a number of occasions in between accepting an offer and completing. Staff: My colleague Josh was initially a Junior, and under the full supervision of my Branch Manager, Chelsey, along with guidance from myself. Josh is no longer a trainee and is a highly valued member of our team & in my opinion is one of the best agents this town has seen for some time. I apologise you perhaps caught Josh at an early stage of his Journey with us, hopefully, in the future you will get to witness what a special talent he has grown into. Regarding a member of the sales team who was rude, if you could provide more detail on this, I will look into this further. I appreciate your comments and genuine, honest feedback. I look forward to hearing from you with the additional information. Kind regards, Lewis (Director)

1.00 /5

WITHOUT PREJUDICE Where do I even begin? Renting from Lovelle started with promise, but it quickly unravelled. It's advisable to steer clear of the rental property listed, Greenfield Theddlethorpe Road, consider seeking alternative options for rental needs due to the unsatisfactory service that is given by Lovelle. We move in on the 07th of September and issues with our property piled up: mould, dampness, drafty windows, and traffic noise from a supposedly “peaceful road.” Reporting these problems led nowhere. The septic tank was the worst—a source of foul odours, backups, and illness. Lovelle dismissed it all. After contacting housing standards, in the fourth month of our tenancy, my family and I received a Section 21 no-fault eviction notice from the landlord and Lovelle. The garden is riddled with issues, including over 50 rat holes and the presence of large rats. Additionally, it's quite likely that moles will dig up the garden too. You might be promised a tranquil experience out there, but the proximity of an active farm, which harvests and sprays pesticides mere meters from the property, is nothing but a nuisance. Discovering that the "gardener" provided to you is, in fact, your landlord—who comes to the property to mow the lawn on weekdays or weekends, with or without your consent, whenever he chooses. While strolling through the garden, you might encounter the landlord inspecting or even pruning the trees. This is not unusual, as it occurred during our tenancy. However, when reported to Lovelle, they denied the landlord's presence. When a tap requires repair, it's not a plumber who arrives, but the landlord. Should there be a problem with the garage, don't expect a specialist; the landlord will attend to it. All repairs conducted by him are temporary solutions and will fall apart within weeks. Should you choose to install any fixtures or fittings, such as a new fence—especially since the property lacks one—you are required to leave these improvements upon departure for the landlord, to, and I quote, "benefit his property." Consider this review as a cautionary note: steer clear of Lovelle and this property by all means. If I could give a 0 star review, I would. Don't rent with them.

Reply from agent

Good evening Roy, Thank you for taking the time to leave us a review. We fully expected that you would take this approach as many people feel that a negative review will harm a company but in this situation it provides us with the opportunity for the public to understated a little more from both sides of the coin. Your review is full of false and misleading information that we will now provide a little more narrative about. It is worth noting though that you have left this on the wrong branch. You let a property in the East Lindsey area and this property has been owned by the same family since being built. They are committed to making this a wonderful home both for their tenants and also from a sentimental perspective. The landlord that you had was incredibly responsive to your many complaints acting without hesitation to resolve every issue that you raised. Sadly there were often times were you prevented checks, repairs and gardening being completed. I'll specifically pick up on the point regarding the septic tank: the report we commissioned found no fault at all with this however the landlord wanted to check every avenue and booked a smog test to take place. You agreed the day and time and again when reconfirmed then on the day, refused access to the property. The council enforcement team confirmed that they were happy with the actions and findings. Your comments regarding the landlord completing the works are unfair as I am sure all tenants viewing the property will agree with. Commenting on the gardening statements; you were fully aware that the landlord would continue to maintain the garden and paddock having spent many years cultivating this. Simply put, it has the most perfect lawn and beautiful paddock with a summer house and mature trees. At every point the landlord agreed a day and time with you to attend and maintain this. We are not aware and do not believe your comments that the landlord attended without prior notice. When it comes to repairs and maintenance, a property has to be maintained and you had a very hands on landlord who did not deny a single request, employing builders, drain companies etc to assist with your concerns. It is important to note that when a tenant lets a property with ourselves we ensure that the property is viewed by the tenant before any application is made. This is so that you have a full understanding of the property internally, externally and can assess the location. You viewed the property so I would like to remind you of the following that you would have seen during your viewing: the property is in a rural location; you knew this. The property is surrounded by fields owned by the neighbouring farm; you knew this. The property is adjacent to a main road; you knew this. The property has open gardens; you knew this. The gardens and maintenance are completed by the landlord; you knew this. In a world where social media is littered with comments about unsavory landlords who do not maintain their properties, you had a fantastic landlord and a fantastic property. We wish you well in the future Roy!

1.00 /5

Sure. As a buyer, this was a terrible experience. General lack of professionalism from the senior estate agent, who at times acted like a bully. Home was advertised as possessing a Right of Way when, in fact, it did not. Estate agent became frustrated when purchase was delayed due to misleading information being ng advertised by them.

Reply from agent

Hi Carol, Thank you for your review, would it be possible to provide further reasoning behind the low rating?

1.00 /5

I had very bad experience today. After a long journey i arrived to view the property in grimsby. I had been booked two weeks ago for the view. Yesterday i confirm appointment by call to the office then the office staff said that you are most welcome to view. Finally i reached in time then one of the staff gave me an application form and asked me to fill and submit in office. After all filling the form, i arrived in office but the reply was so horrible that she said now we are not accepting any application so i was sad by itself. Atleast she could receive my form for the sake but she didn't. If the situation is this she could have told me yesterday when i called.. Any please manage.

1.00 /5

Think twice before choosing this agency. Worst service ever possible. Be ready to get parking ticket where you rent , don’t expect to get a permit even if you ask them, after all they’ll blame you.

1.00 /5
Reply from agent

Hi Lee, if you would please provide some further feedback on the 1* review. We pride ourselves on a top class service so any feedback would be appreciated so we may look into your matter. Lovelle

1.00 /5

Doesn't give attention or importance when you email, ring or leave a message about problem in rented property. They just want your rent.

Reply from agent

Good morning Chrisanta. Thank you for taking the time to leave us a review. I'd like to understand more about your experience, please could you give me a call on 01472 500700 to discuss as we take all customer feedback very seriously? Many thanks, Samantha

1.00 /5

Our experience with Lovelles has been very poor, we have been requesting work to be done on the house since we moved in nearly 9 years ago, and finally after contacting the council things have started to move, albeit very slowly. We have been without bathing facilities for over 3 weeks now and no end date to the repairs in sight. Not happy!

Reply from agent

Good afternoon, firstly thank you for taking the tine to leave our company the above feedback. As new-ish owners of the business (18 months) I can only comment on the recent issues that you have experienced. Having had a look at the account, I can see that certainly has taken a longer time than we would have hoped. Unfortunately the replacement of the wet room has involved a number of different parties and also required unexpected additional repairs and a period of 'drying out' that has contributed to the time taken. I can only sincerely apologise for the delays that you have experienced and assure you that I am working with my team and contractors to get this fully resolved for you urgently. Please feel free to call me directly on 01472 500700 to discuss further. Kind regards, Sam

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First Floor, Hampton House, Church Lane, Grimsby, DN31 1JR, UK, DN31

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Grimsby Sales Office

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