Hi Ms Westmorland, We are sorry that you felt the need to give us a 1 star review. We have searched our records and don't appear to have your details registered. Please can you contact us at your earliest opportunity and we will be more than happy to assist you with your enquiry. Kind Regards. Lovelle Bacons, Grimsby - 01472 251918

Hi David, thank you for leaving a review. We take all customer feedback very seriously and would love the opportunity to understand the rating you have left. If you could contact me directly on s.wright@lovelle-property.co.uk or call the office, that would be great. Many thanks

Hello Micheal, thank you for your comments here. We have been trying to work with you to complete this however there have been contact issues with yourself that has made this a longer process than we would have liked. I believe that all aspects of the required works have now been completed and have tried to contact you again to confirm this; again unsuccessfully. We take all customer feedback very seriously and as you are aware this has been fed through to our independent contractors to prevent any further such delays. Kind regards, Lovelle Bacons

Hi Mr Warburton, We are so sorry to hear of this feedback. After reviewing the file, Lucy was on annual leave at the time the second party made a formal offer so Connor did take the lead in her absence. We apologise if Connor didn’t show empathy, we understand it’s never easy losing out on a property you wish to purchase. I’m not sure if you are aware but we do have a legal obligation to report all offers to a vendor and we then merely take instructions from there. It’s unfortunate at this time that the vendor did decide to accept another offer, unfortunately this is out of our control. We can understand why you are frustrated so do apologise for this, we wish you the best of luck in your property search and of course do not hesitate to contact us if we can be of further assistance. Kind Regards Lovelle Bacons

Hi Gemma, thank you for your time today. I’m pleased to confirm that we have been able to resolve your issue successfully. We’d like to wish you and your family well in your new property. Kindest regards

Hi Ewa, i’m surprised and saddened by your comments here. I’ve tried to find you on our system but unfortunately cannot find any record for you. If you can please contact me directly at the Grimsby office I will be happy to look further into this as a matter of urgency. We pride ourselves on our high standard of customer service and properties and always take feedback incredibly seriously. I look forward to hearing from you.

Oh dear Rosie. Can you message us privately with specific details and we will have someone look into this straight away for you. The email is enquiries@lovelle-property.co.uk This is not the sort of service we strive hard every day to deliver, we would like to understand what has happened here and put it right if we can. 31.10.17 Rosie we have over the weekend searched our sales, lettings, surveys and commercial department databases to try and find your details. We have no record of a relationship with you. We have received no private message from you allowing us to look into this matter. We can only assume you have place the review against the wrong company.

Dear Fabian Sabino, we are very surprised and sorry to hear your comments, we are looking into the situation currently. Our deposit decisions are made independently by a secure service. We are a member of the Deposit Protection Scheme. There would only ever be any deduction from deposit for damage and the DPS scheme offer a full mediation service to ensure all decisions are fair. Customer service and the fair treatment of our tenants is very dear to us and we strive every day to get it right. Please contact us at lettings@lovelle-property.co.uk or the DPS and we will investigate further.

Good day Annette. We are terrible sorry that you feel this way. We have asked the manager of our lettings team to contact you to discuss, as the approach you describe is certainly not our intention. We have however been unable to locate your contact details. If you would like one of our management team to contact you please message us your details through our “Ask a question” link which will come direct into the customer service department. http://www.lovelleestateagency.co.uk/ask-question Our whole business is built upon customers who do not own their own property and we certainly have never intended to make anyone feel “worthless and total rubbish”. We have a plethora of lovely customers who do not own their own property as well as ones that do.

Thank you for posting your feedback Mr Pearson. We are terribly disappointed that you feel that our service has not met the high standards we aspire too. We are still in communication yourself with regard to trying to rectify the matters and reach a mutually agreeable solution. Our customer service level is indeed very important to us and we strive every day to get it right. Our customer satisfaction survey is currently running at 98% of customers that would recommend us. We do hope to be able to reach a solution with yourself at the earliest convenience.