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Intercounty - Harlow

A selection of reviews/testimonials by highest rating
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1.00 /5

Very disappointed and very poor service. Took our details regarding a property we were interested in. Drove 50 miles to visit a property which we liked and we put in an offer above asking price. Informed Ted that this was not our final offer. Was told that they will get back to us . Just saw that the property was taken off the market as it is now stc. As a company I do not see how they can say that they pride themselves in being proactive with customer service. As usual we had the spiel from the sales manager Peter Cuffaro about how on the occasion they have not delivered good service and offering his apologies. And that there will be many more properties coming on the market soon as if after all this we want to do business with Intercounty. Apologies do not replace the time wasted . It is companies like Intercounty that give an unfavourable reputation about Estates agents .

Reply from agent

Having unfortunately been unable to contact you I just wanted to confirm I have investigated this situation with the branch. Certainly there were multiple offers which is more common place now and we do not like to give anyone bad news when they have seen a property that they wish to buy. We have very strict processes which ensure the owners are presenting with thorough details in respect of all offers so they can take a balanced view and make the right decision. The agent does not have any authority over which offer will be accepted however I understand that in this circumstance that the owners chose a party who they felt were a better fit to accommodate their required timescales. Without question should anything change we will be back in contact likewise we will do what we can to try and suit you with an alternative property.

Contact details
Sales Phone:

01279 639666

Opening hours

Unknown

Address

The George, Station Rd, Harlow, Essex, CM17 0DN, South East, UK, CM17

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