Terrible service. As a tenant, I constantly have to chase the agents. It took 2 months to get some spare keys, 6 months to renew a renting contract, they don't tell you when part of a deposit has to be refund due to a change of the regulation and so far still waiting for the rest of the deposit to be secured. However when they need something it has to be done immediately, like paying the £500 if admin fees.